Quality Metrics in Addiction Care
Measurement only matters if it changes decisions at the bedside and in the community. Quality Metrics in Addiction Care turns data into daily practice by designing measures that reflect what patients value—relief from craving and withdrawal, safer functioning, and sustained recovery—not just what systems find easy to count. We translate the logic of measurement-based care into SUD settings across outpatient, inpatient, emergency, and telehealth, beginning with an inventory of outcomes (e.g., days of non-use, overdose events, retention-in-care, housing stability), processes (e.g., time-to-MOUD, timely follow-up post-discharge, naloxone distribution, vaccination), and balancing measures (e.g., access delays, inequities, documentation burden). We explore how to choose the smallest set of metrics that moves teams to action, build transparent operational definitions, and align data capture with natural clinical workflows so staff are not forced into parallel paperwork. You’ll learn to stratify by age, sex, race/ethnicity, geography, and payer to find hidden gaps; to link EHR fields, registries, pharmacy logs, and mobile prompts for complete views; and to convert measures into SPC run charts that distinguish signal from noise. We examine fairness-aware analytics—avoiding thresholds that penalize clinics serving high-acuity populations—and show how to use qualitative feedback (patient narratives, peer-recovery input) to interpret numbers humanely. Finally, we detail an improvement playbook: build dashboards that surface exceptions (missed inductions, no-shows without outreach), hardwire safety nets for overdose risk, and close loops after ED visits. With a compact, trustworthy metric set, teams can embed change huddles, reward learning over blame, and align clinicians, payers, and communities around the same outcomes. This session connects Quality Metrics in Addiction Care, discoverability via addiction care quality conference, and core practices such as measurement-based care to drive reliable, equitable results.
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Designing Measures That Drive Better Outcomes
Define outcomes, processes, and balancing measures
- Select a few meaningful patient-centered outcomes—use reduction, safety, and functioning—to reflect real progress.
- Include only essential process levers that influence those outcomes, with balancing checks to prevent unintended harm or workload spikes.
Operationalize with precision
- Specify clear numerators and denominators, inclusion/exclusion rules, and trusted data sources.
- Document attribution and time windows so comparisons across clinicians and programs remain fair and credible.
Capture data inside care
- Embed structured forms into EHR flowsheets to collect information as care happens.
- Automate pulls from pharmacy, lab, and claims systems while using patient portals for self-reports to reduce duplication.
Use SPC to see real change
- Apply run charts and control limits to separate signal from noise.
- Detect when a process is truly improving, holding steady, or drifting, and act accordingly.
Stratify for equity
- Break measures down by demographics—language, distance, insurance, and socioeconomic status.
- Reveal structural barriers, track disparities, and ensure quality improvements close rather than widen gaps.
What You’ll Be Able To Do After This Session
Write actionable measures
Translate goals into precise, low-burden metrics that teams accept.
Stand up reliable data flows
Automate EHR/registry feeds and reduce manual entry.
Detect signal quickly
Use SPC rules to confirm real improvement before scaling.
Make equity visible
Stratify outcomes and target resources where gaps persist.
Build learning huddles
Review exceptions briefly and assign fast experiments.
Align stakeholders
Report the same measures to clinicians, leaders, and payers.
Prevent unintended harm
Use balancing metrics to catch access delays or gaming.
Sustain gains
Create playbooks and ownership so improvements persist.
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